ĐẶT NGAY

CHÍNH SÁCH BẢO MẬT

Introduction

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. T-Ritz Saigon Hotel & Apartment is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Personal information we collect

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

Your information that we collect from third parties:

How we use your information

We may use the personal data you supply to us via our site for the following purposes

To fulfil a contract, or take steps linked to a contract: this is relevant where you make bookings or place an order with us. This includes, for example:

As required by us to conduct our business and pursue our legitimate interests, in particular:

Where you give us consent:

For purposes which are required by law, such as:

In response to requests by government or law enforcement authorities conducting an investigation.

Withdrawing your consent

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

Disclosing your consent

If there is a corporate sale, merger, reorganisation, insolvency event or other similar event.

Our staff (including employees and external consultants), professional advisors and agents.

Third party service providers which process your personal data on behalf of T-Ritz Saigon Hotel & Apartment and who are bound by contractual obligations to keep your personal data confidential and appropriately secure. In particular, we use third party providers of website hosting, backend service providers, analytics, crash reporting, and email marketing.

Government authorities, regulatory agencies and law enforcement officials, if required for the purposes specified above, if mandated by law, or if required for the legal protection of our legitimate interests in compliance with applicable laws.

Security

We use reasonable technical, administrative and physical measures to protect Personal Information contained in our system against misuse, loss or alteration. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you use to send e-mails and submit Personal Information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your Personal Information before we receive it.

How long we keep your personal information

Whenever we collect or process your Personal Information, we will only keep it for as long as is necessary for the purpose for which it was collected, active legal proceedings, an identifiable and ongoing legal business need (such as record keeping) and to the extent permissible by applicable law. Where there is no sufficient justification to retain such Personal Information, such Personal Information will be safely and securely deleted, disposed of, blocked and/or anonymised for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Children’s privacy

Please be aware that the Hotel has not designed this site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this website should not be used by anyone under the age of 18. Our privacy policy prohibits us from accepting users who are under the age of 18. The Hotel specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should the The Hotel inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under the age of 18 used the Site and submitted personal information without solicitation by or permission from The Hotel.

Rights that you have

Subject to applicable laws, you may have rights in relation to your personal data. Such rights include:

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us using the details set out below.

We will aim to respond to all legitimate requests as soon as we reasonably can and in any event within 30 days. If we think that it will take us longer than 30 days, we’ll let you know why and keep you updated. Where you make any requests, we might ask for specific information to confirm your identity as a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. This might include asking for further information in relation to your request to be able to speed up our response.

Cookies policy

A cookie is a small file of letters and numbers that is sent to your computer by a website and automatically saved on your computer by your web browser. Each time you request a page from the website, your web browser sends this cookie back to the website server.

We use cookies to improve your experience on our websites and to recommend content that may be of interest to you. You can find out more below about what cookies are and the cookies we use.

What cookies do we use?

We uses the following cookies:

Strictly Necessary Cookies

These cookies are essential to the operation of our services. Without these cookies, the services in question would not work properly (e.g. you wouldn’t be able to navigate around the site or access certain types of content). These cookies cannot therefore be turned off.

Functionality Cookies

These cookies provide you with a better browsing experience based on the choices you make. These cookies allow our website to remember choices users make (such as the country you visit our website from, language, text size, fonts, currency, and search parameters) and provide enhanced, more personal features. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.

Performance Cookies

Performance cookies, which often include analytics cookies, collect information about your use of our services and enable us to improve the way they work. For example, performance cookies show us which are the most frequently visited pages on our website, allow us to see the overall patterns of usage, help us record any difficulties you have with our services. We also use cookies to help you navigate within our website and travel back to pages more efficiently.

Social Media Cookies

These cookies are used when users share information using social media accounts. These cookies are used when you share information using a social media sharing button or “like” button on our sites or apps, or when you engage with our content on or through a social media site such as Facebook, Instagram, and LinkedIn.

How do I turn cookies off?

If you do not wish us to install cookies or you don’t agree with how we use these cookies, you can change the settings on your internet browser to reject them. For more information please consult the “Help” section of your browser or visit www.aboutcookies.org, www.allaboutcookies.org or http://optout.aboutads.info/#/. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features on our websites.

Amendments

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or otherwise. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties If you have questions about The Hotel website policies, please contact:

T-Ritz Saigon Hotel & Apartment

20-22 Pham Ngoc Thach Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam 700000.